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Prywatność witryny i
Polityka plików cookie

This is our Privacy and Cookies Policy for the website. If you want to see the Children's Links full Privacy Policy, please see our Children's Links Policies Page. Last updated: 9th July 2025. 

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1. Introduction

This policy explains how Children’s Links and Linking Up Limited collect, use, and protect your personal information. We are committed to safeguarding the privacy of our website visitors, service users, supporters, and partners. By using our website, you agree to the terms of this policy.

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2. Who we are
This website is owned and operated by:

  • Children’s Links (Company No. 3484661)

  • Linking Up Limited (Company No. 05830401)

Registered office for both: 7 Bull Ring, Horncastle, Lincolnshire, LN9 5HX

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Contact us:
Tel: 01507 528300
Email: admin@childrenslinks.org.uk

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3. Legal basis for processing
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, based on:

  • Your consent

  • Performance of a contract

  • Legal obligations

  • Legitimate interests pursued by us or a third party

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4. What personal data we collect
We may collect, store and use the following types of personal data:

  • Contact details (name, address, email, telephone number)

  • Demographic information

  • Records of enquiries or service requests

  • IP address, browser type, and other technical data

  • Information submitted via forms on our website

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5. How we use your personal data
We may use your personal data to:

  • Provide services and respond to enquiries

  • Manage bookings, registrations, or donations

  • Send relevant information, newsletters, or updates (only where consent has been given)

  • Improve our website, services, and communications

  • Comply with legal obligations

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5A. Mailing list subscriptions
If you subscribe to our mailing list via our website contact form(s), we will use your contact details to send

you updates, newsletters, and marketing communications (only where you have given consent). You can unsubscribe at any time by clicking the ‘unsubscribe’ link at the bottom of our marketing emails. After you unsubscribe, we will retain your contact details for up to 12 months for administrative purposes before securely deleting them.

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6. Data transfers
Personal data may be transferred outside the UK if necessary for service provision (e.g., cloud storage or analytics). Where this occurs, we ensure appropriate safeguards are in place (such as standard contractual clauses or frameworks like the EU–US Data Privacy Framework).

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7. Sharing your personal information
We will never sell or rent your personal data. We may share your information with:

  • Data processors who provide services on our behalf (e.g., email systems, cloud platforms)

  • Third parties where we are legally required to do so (e.g., regulators)

 

Hosting Provider – Wix.com
Our website is hosted on the Wix.com platform. Wix.com Ltd. may process your data as part of hosting and service delivery. Your data may be stored through Wix.com’s data storage, databases, and general applications. Wix.com stores your data on secure servers behind a firewall and complies with relevant data protection legislation, including the EU–US Data Privacy Framework where applicable.

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8. Children’s information
Our website is not intended for children under the age of 13. We do not knowingly collect data from children. If we become aware that data has been provided by a child without parental consent, it will be deleted promptly.

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9. Your rights
Under UK data protection law, you have the right to:

  • Access your data

  • Request correction or deletion

  • Restrict or object to processing

  • Withdraw consent at any time

  • Lodge a complaint with the ICO

To exercise your rights, please contact:
Email: admin@childrenslinks.org.uk

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10. How we protect your information
We implement appropriate security measures to prevent unauthorised access, alteration, or disclosure of personal data, including:

  • Secure servers and encryption

  • Access controls

  • Staff training and data handling procedures

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Part 2: About Cookies
11. What are cookies?
A cookie is a file containing a unique identifier that a web server sends to a browser. It enables the server to identify and track the browser as it interacts with the website. Cookies can be:

  • Persistent cookies – remain after closing your browser

  • Session cookies – expire when the browser is closed

Cookies typically don’t identify users personally, but the data collected may be linked to other personal information we hold.

 

12. Cookies that we use
We use cookies for purposes such as:

  • Authentication – to identify users and sessions

  • Status – to know if users are logged in

  • Personalisation – to remember preferences

  • Security – to protect against misuse

  • Advertising – to show relevant content

  • Analytics – to analyse performance and improve services

  • Consent – to remember your cookie preferences

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13. Third-party cookies
We use third-party tools that may also place cookies:

Google Analytics
We use Google Analytics to understand how visitors use our website. Cookies used include:

_ga, _gid, _gat, AMP_TOKEN, _gac_, __utma, __utmt, __utmb, __utmc, __utmz, __utmv, __utmx, __utmxx, _gaexp

These cookies collect anonymous usage data. Learn more at Google's Privacy Policy.

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14. Managing cookies
You can manage or delete cookies via your browser settings. Here are guides for common browsers:

  • Chrome

  • Firefox

  • Opera

  • Safari

  • Edge

Blocking cookies may affect website functionality.

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15. Contacting us
You can contact us:

  • By post: Children’s Links, 7 Bull Ring, Horncastle, Lincolnshire, LN9 5HX

  • By phone: 01507 528300 (Mon–Fri, 9:00am–3:00pm)

  • By email: admin@childrenslinks.org.uk

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16. Data protection officer
Rachel Aylmer – CEO and Data Protection Officer
Email: rachel.aylmer@childrenslinks.org.uk
Tel: 01507 528300

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17. Data protection registration
We are registered with the Information Commissioner’s Office (ICO):

Children’s Links: Reg. Z5456235 (since 08 June 2001)

Linking Up Ltd: Reg. Z1691283 (since 17 March 2009)
View records: https://ico.org.uk/ 

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18. Complaints

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